@olde_fortran hey, John can't log on since the update. is there something we need to do?

· SubwayTooter · 0 · 0 · 1

@olde_fortran he said it says it sends a confirmation to him when he enters his current password but he never gets a confirmation. so weird.

@olde_fortran apparently it's asking for 2 factor but never provides the key. :/

@briecs @olde_fortran Did he set up his 2 factor with Google Authenticator? That's how my 2 factor is set up. He has to open the Google Authenticator app on his phone or whathaveyou.

@olde_fortran He said he tried to set up 2 factor before, but it didn't work, however, he didn't have login trouble until the update. Is there something that might have hiccuped?

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